Tropical Leaves

Shipping Policy

How much is postage?

We offer FREE delivery for all orders over $150, free pick-up available, and a FLAT RATE $15.00 postage/handling fee Australia wide. Please contact us if you have any queries about postage for your area. Please note: Sadly due to COVID-19, international shipping is paused.

How quickly can you deliver?

The standard delivery time is within 3-5 business days depending on location. If the order is to be received at a Newcastle NSW address the recipient is likely to receive it within 24 hours. Be sure to let us know upon checkout if you require the earthybox to be delivered on a specific day/date and we will try our very best!

What locations do you deliver to?

Currently, due to the COVID-19 crisis, we can only offer Domestic (Australian only) shipping. We apologise for any inconvenience this may cause, and look forward to supplying thoughtful eco-friendly goodies internationally in the near future!

Whilst we deliver to PO Boxes, it is the customers responsibility to ensure delivery can be made to the supplied address.

When an earthybox is posted, it is out of our hands and delivery is handled by AusPost. 

We recommend residential or business addresses only.

Who do I contact if there is an issue with my product/service/delivery?

We welcome all feedback and endeavour to help you as soon as possible – please email us directly (with a photo of the concern if possible!) to hello@earthybox.com.au

During this COVID-19 pandemic we do not accept returns, instead we recommend gifting your unwanted products to a loved one – it may become their new favourite item! Please contact us within 14 days if you wish to discuss the possibility of a refund due to a faulty item (please note: As each local order is hand delivered with care, we require photo evidence of product fault prior to arranging a refund – packaging and delivery fees where applicable will not be refunded sorry!)

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us that will include an AusPost tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@earthybox.com.au with your name and order number, and we will look into it as a matter of urgency for you.

If you have any further questions, please don't hesitate to contact us at hello@earthybox.com.au

Where can I read your T’s & C’s and privacy policy?